Words and Phrases
The Review phase
In Review phase, all stakeholders have the chance to review the agreed details and adjust in case requirements have changed or cannot be met. The review phase is the last prior to activating the agreement or contract.
The review phase should be used to double-check whether all underpinning OLAs and contracts meet the agreed targets of the SLA. By looking at the Underpinning Agreement tab the Service Level Manager can easily verify the associated OLAs/UCs.
In accordance to ITIL guidance, all OLAs/UCs should support the defined SLAs within the business. Where specific clauses and targets are required for an individual service, the conditions in the SLTs of the OLA/UC should be leveraged. By using the conditioned SLTs of the OLA/UC, the Service Level Manager can ensure that the agreed targets of the SLA are correctly covered.
