Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Object Definition form and fields
- Object Info tab field descriptions
- Locking tab field descriptions
- Revisions tab field descriptions
- Variable and Global Lists tab field descriptions
- Activities tab field descriptions
- Alerts tab field descriptions
- Approvals tab field descriptions
- Manage Queues tab field descriptions
- Views and Templates tab field descriptions
- Notifications tab field descriptions
- Search Configuration tab field descriptions
- Defined Queries tab
- Ranges tab
Manage Queues tab field descriptions
The Manage Queues tab controls how queues and views display as well as threading. These same fields are available in Data Policy for files that do not have an associated Object record, or they are virtual joined into the datadict record from the Object record if it exists.
The field descriptions for the Manage Queues tab are:
| Field Name | Description |
|---|---|
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Manage condition scm.condition |
Specifies a condition that allows only certain users to view the queues that display records of this Object. For example, browse in $G.pm.environment. |
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Manage display format scm.manage.screen |
Select the format to use to display the view. The out-of-box Service Manager has a default display format: sc.manage.generic that is used if no other form is chosen. We recommend that you do not change the sc.manage.generic format. |
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Manage default view scm.inbox |
Select the default view for this queue. By specifying a user view for a particular user, a specific list of views can be set up for the Service Manager Manage Queues. If a user does not have a specific view defined , the default user view is used. |
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Manage default query scm.query |
Specifies a default query to run if no default view is selected. |
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Default query description scm.query.name |
Specifies a name for the above field. You can associate a message with this field. For example, scmsg(491, "us"). |
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Thread view -> search? scm.thread.list.edit |
Specifies true or an expression that evaluates to true to open a new thread when conducting a search. |
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Search format (if necessary) scm.search.format |
Select a default search format. |
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Thread search -> list? scm.thread.search.list |
Specifies true or an expression that evaluates to true for a new thread when a user finds a list of records to view. |
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Thread list -> edit? scm.thread.list.edit |
Specifies true or an expression that evaluates to true for a new thread when a user selects a record to view out of a list of records. |
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Thread view -> edit? scm.thread.inbox.edit |
Specifies true or an expression that evaluates to true to open a new thread when the user views an existing record out of the queue. |
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Allow add condition scm.add.condition |
Specifies an expression that evaluates an operator’s ability to add a record. |
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Add/open application scm.add.appl |
Specifies the name of the application to call when a record is added or opened. |
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Parameter Names scm.add.names |
Specifies the parameter names to pass to the application specified in the Add/open application field. |
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Parameter Values scm.add.values |
Specifies the parameter values to pass to the application specified in the Add/open application field |
