Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Object Definition form and fields
- Object Info tab field descriptions
- Locking tab field descriptions
- Revisions tab field descriptions
- Variable and Global Lists tab field descriptions
- Activities tab field descriptions
- Alerts tab field descriptions
- Approvals tab field descriptions
- Manage Queues tab field descriptions
- Views and Templates tab field descriptions
- Notifications tab field descriptions
- Search Configuration tab field descriptions
- Defined Queries tab
- Ranges tab
Object Info tab field descriptions
This tab specifies the general properties and behavior of the Object.
The field descriptions for the Object Info tab are:
Field Name | Description |
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Description field desc.field |
Specifies a short description of the Object. |
Profile application profile.appl |
Specifies the RAD application that creates the profile that determines if a user can perform certain functions, such as add and delete. For example, db.environment. (rquired) |
Profile variable profile.variable |
Specifies a variable that can be accessed any time this Object is called without accessing the environment record.For example, $L.env. (required) |
Number record name number.record |
Defines a number class for the Object, which can be accessed from a call to the getnumb application either via a Process or FormatControl or RAD call. It can be used to retrieve a sequential number as a unique key for the record. For example, EXWorkOrder. |
Category table name category.file.name |
Specifies the table name that links with the category table associated with this Object's category value. When displaying a record of this type, if a field called category exists, then the Object will search the category table name and for the record with the corresponding name. If found, the system stores the Category File Name as a variable: $L.category. |
Phase table name phase.file.name |
Specifies the table name that links with the phase table associated with this Object, if applicable. When the system displays a record of this type, if a field called phase exists, then the Object goes to the phase table name and selects a record with a corresponding name. If found, the system will store the phase table name as a variable: $L.phase. |
Paging table name paging.file |
Specifies the name of the table used for storing pages. Pages are created as full copies of the current record prior to the latest updates being applied. This is done every time a record is updated, which creates a detailed audit trail. |
Master format control master.fc |
Specifies the name of the Master Format Control record, if one exists for the record Object. Master Format Control allows you to define in one record the Format Control statements that apply to all phases in an area, for example Change Management Request Phases. Typically, the name of the master format control is the name of the dbdict or all categories in Incident Management, Problem Management, or Service Desk. |
Joindef joindef |
Specifies the name of the joindef record used to join multiple tables, for example joincomputer, or an expression that evaluates to a valid joindef name, such as joindef in $L.category |
Status field statusField |
Specifies the field name that contains the record's status information. |
Assigned to fields assignedToFields |
Specifies the field name that contains the assignee name field for this Object. This field will be referred to when Folder Entitlement verifies that the record is assigned to the logged in operator. |
Workgroup fields workgroupFields |
Specifies the field name that contains the assignment group field for this Object. This field will be referred to when Folder Entitlement verifies that the record is assigned to any of the logged in operator's work groups. |
Open state open.state |
Specifies the State definition record to use upon opening a new record. |
Close state close.state |
Specifies the State definition record to use for close processing of an existing record. |
List state list.state |
Specifies the State definition record used to display a list of records. |
Default state default.state |
Specifies the name of the State used as default for the Object. To edit a record in this Object, the default State is used. |
Search state search.state |
Specifies the State definition record to use for searching. |
Browse state browse.state |
Defines the State definition record to use when records use locking. Essentially, this field defines a read-only State when a record is currently locked by another user. |
Manual states manual.states |
Specifies the array of States that may be used with this Object other than the life-cycle states of open, close, list, view, search or browse. |