Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Events
- Request Management event services
- Request Management event controls
- Request Management events table
- Defining additional events
- Process external events from SCAuto
- Events and messages
- Add new events
- Create a background event record
- Event names and definitions
- Example event string start sequences
- External event services
- Line item events
- Quote events
- Order events
- Logical actions
- Record modification classes
Processing external events from SCAuto
If you have an integration, you can use the method described in the ServiceCenter Automate (SCAuto) Software Development Kit (SDK) to send events via email. However, as defined below, the event can be configured as an open, approval, denial, or any of the other accepted events in the system. Use the method described in the above guide for manipulating the data and placing it in the eventin table.
Service Manager applications have been set up to support incoming events for Request Management. The supported events are as follows.
| Event | Description |
|---|---|
| rmqin | Supports Open, Update, and Close-phase of Quotes. |
| rmlin | Supports Open, Update, and Close-phase of Line Items. |
| rmoin | Supports Open, Update, and Close-phase of Orders. |
With these three events, it is expected that the event will include the following initial data elements.number^operator^action
| Data Element | Description |
|---|---|
| Number | The item to work on. |
| Operator | Role to work as. |
| Action | What to do (open/update/close). |
This event is also supported, with different initial data elements.
| Event | Description |
|---|---|
| approval | Supports Approval actions on Quotes (Approve, Deny, and Retract). |
The following initial data elements are included in the approval event.area^number^group^action^date^operator^comments
| Data Element | Description |
|---|---|
| Area | Quote (ocmq), order (ocmo), or line item (ocml). |
| Number | The item to work on. |
| Group | The Approval group. |
| Action | What to do (approve/deny/retract). |
| Date | Date of the transaction. |
| Operator | Role to work as. |
| Comments | Extra information, such as for billing or shipping. |
Related topics
