Use > Service Desk > Service Desk user tasks > Interaction closure (SO0.4)

Interaction closure (SO0.4)

The interaction closure process occurs when an interaction is resolved by the Service Desk without escalation or solved when a related incident, change, or request is resolved. Based on user preferences, the Service Desk communicates the solution to the user by phone or email.

Related topics

Service Desk overview
User Interaction Management
Service Desk workflows and user tasks

Close a first time resolved Service Desk interaction
Close an existing Service Desk interaction

Processes and Best Practices