Use > Service Desk > Service Desk user tasks > Self-Service user interactions (SO0.1)

Self-Service user interactions (SO0.1)

By using the self-service web environment, users can perform the following activities without contacting the Service Desk:

  • Search the Knowledge Base to find an answer to a question or issue
  • Monitor the status of previously reported interactions
  • Log new interactions
  • Order items from the service catalog

Related topics

Service Desk overview
User Interaction Management
Service Desk workflows and user tasks

Request a service catalog item or bundle
Search the knowledgebases
Search within the search results
Use advanced search
Search for hot news
Create a self-service request
Close a self-service request
Resubmit a self-service request
Update a self-service request
View a self-service request

Processes and Best Practices