Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Manager Service Portal administration tips and tasks
- Service Manager Service Portal capabilities
- Migrating ESS or SRC to Service Manager Service Portal
- Migrating Propel to Service Manager Service Portal
- Migration from Service Manager Service Portal single node to HA nodes
- Migration from one Service Manager Service Portal single node to another
- Import Service Manager catalog item entitlement to Service Portal
- Service Manager Service Portal Tips
- Service Manager Service Portal Custom Themes
- Changing Service Manager Service Portal Default User Accounts' Passwords
- Encrypt a Password - Service Manager Service Portal User Accounts
- Change the Service Manager Service Portal Master Password
- Change the JWT Signing Key
- Set Service Exchange user roles and organizations
- Perform Service Exchange basic configuration
- Verify Service Exchange configuration
- View and manage Service Exchange content packs and adapters
- Change the host name used in an existing Service Manager Service Portal installation
- Encrypt a password in Service Manager Service Portal
- Back up and restore Service Manager Service Portal PostgreSQL databases
- Remotely connect to the Service Manager Service Portal database
- Change Service Manager Service Portal initial passwords
- Enable query field autofill for catalog item user options
- Adjust the field weight for IDOL search
- Use F5 reverse proxy with Service Portal
- Administrative toolkits
Service Manager Service Portal capabilities
Service Manager Service Manager Service Portal is based on the Propel technology. For you to better understand what capabilities are included in Service Manager Service Portal, the following table lists the Service Manager Service Portal capabilities leveraging the Propel technology.
| Capability | Service Manager Service Portal | Propel technology |
|---|---|---|
| Shop (catalog features) – single fulfillment | Yes | Yes |
| Support tickets including support catalog – single fulfillment | Yes | Yes |
| Fulfillment connection – single instance | Yes | Yes |
| Fulfillment connection modification by using adapter SDK – single instance | Yes | Yes |
| Knowledge base for Portal – single data provider | Yes | Yes |
| Search across shopping, support, and knowledge | Yes | Yes |
| Portal customization using widgets (URL, HTML 5, JavaScript) | Yes | Yes |
| Jumpstart SDK to create custom Portal Apps | Yes | Yes |
| Shop (catalog features) – multiple fulfillments | No | Yes |
| Support tickets including support catalog – multiple fulfillments | No | Yes |
| Service Manager Service Portal and 3rd party fulfillment connections – multiple instances | No | Yes |
| Service Portal and 3rd party fulfillment connection modification using adapter SDK – multiple instances | No | Yes |
| Knowledge base - multiple data providers | No | Yes |
| SDK to create custom fulfillment adapters | No | Yes |
Tip Service Manager Service Portal leverages the Propel technology that contains a Jumpstart development toolkit for adding your own applications. For more information, see the Propel Jumpstart documentation and training materials available on the Marketplace website: https://marketplace.microfocus.com.
