Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Avatar and Action Drop-Down List
The Service Manager Service Portal views include an avatar, or graphical representation of the user. It is typically a circle around the first initial of the user name.
The avatar is located at the top of the user interface. Click on the avatar to display a drop-down list of additional navigation options. The options presented in all views include:
- About - Displays the product name and version number
- Help - Displays context-sensitive online help
- Logout - Logs you out, ending your user session
- My Workstream - View a list of the five most recent unread workstream feeds, or navigate to the My Workstream view where you can view all your feeds.
Consumer focused views might include options such as:
- Approvals - Navigates to the Approval List view where you can see and manage requests that require approval.
- Cart - Navigates to the Shopping Cart view where you can modify your cart contents and place your order
- Orders - Navigates to the Orders view where you can view orders and order details.
- Support Requests - Navigates to the Support Catalog view where you can browse and manage support requests, and more
Administrative focused views might include options such as:
- License - View and manage product license information
Related Topics:
