Launchpad

Welcome to the Service Manager Service PortalLaunchpad. From here, consumers can order, track, and manage their IT services, access knowledge articles, and more. Administrators can manage catalogs, organizations, catalog items, and perform other administrative tasks.

Launchpad Sections

The Launchpad content is divided into several areas or sections.

Banner - This administrator customizable area of Launchpad typically contains a background image, the banner, or a group of images that are displayed one at a time for a specified time interval before rotating to the next image.

You will also find:

  • The Service Manager Service Portal product logo or your organizations logo
  • Possibly one or more buttons to launch applications
  • Your user avatar that when clicked displays a drop-down list of additional navigation options. See Avatar and Action Drop-Down List for more information.

Tip Click the arrow in the lower corner of the banner to expand or minimize this content.

My Information (available to consumers and organization administrators)

This section includes:

  • Website link
  • Current date and time

My Applications

Launchpad has a My Applications section that includes tiles that when clicked on launch an application available to the user. More information on the tasks offered in this section can be found in Tasks.

Tasks

The user's role determines what tasks they will be able to perform. More information on each of the following can be found in either the Service Manager Service Portal Consumer or Administrator help.

The following tiles are typically associated with consumer tasks:

  • Knowledge - Access knowledge articles
  • Request Support - Request support assistance
  • Services - Manage service subscriptions
  • Shop - Shop for catalog items
  • Surveys - Access surveys

The following tiles are typically associated with organization administrative tasks:

  • Business Processes - Create, customize and manage policies and processes
  • Catalogs - Create and manage catalogs
  • Catalog Items - Create and manage catalog items
  • Categories - Create and manage categories used to group items within a catalog
  • Catalog Connect- Create and manage catalog aggregations, which contain catalog items imported from end-point systems
  • Policies - Create and manage approval policies
  • Suppliers - Create and manage end-point fulfillment systems, also known as suppliers

The following tiles are typically associated with administrative tasks:

  • Content Management - Manage Service Exchange content packs
  • Diagnostics - View basic monitoring and health check data
  • Identity - Create and manage organizations and manage licensing

Detailed help is available when you navigate to any of these applications.

Additional Actions

Additional actions are available by clicking on the avatar at the top of Service Manager Service Portal views. See Avatar and Action Drop-Down List for more information.

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