Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Launchpad
Welcome to the Service Manager Service PortalLaunchpad. From here, consumers can order, track, and manage their IT services, access knowledge articles, and more. Administrators can manage catalogs, organizations, catalog items, and perform other administrative tasks.
Launchpad Sections
The Launchpad content is divided into several areas or sections.
Banner - This administrator customizable area of Launchpad typically contains a background image, the banner, or a group of images that are displayed one at a time for a specified time interval before rotating to the next image.
You will also find:
- The Service Manager Service Portal product logo or your organizations logo
- Possibly one or more buttons to launch applications
- Your user avatar that when clicked displays a drop-down list of additional navigation options. See Avatar and Action Drop-Down List for more information.
Tip Click the arrow in the lower corner of the banner to expand or minimize this content.
My Information (available to consumers and organization administrators)
This section includes:
- Website link
- Current date and time
My Applications
Launchpad has a My Applications section that includes tiles that when clicked on launch an application available to the user. More information on the tasks offered in this section can be found in Tasks.
Tasks
The user's role determines what tasks they will be able to perform. More information on each of the following can be found in either the Service Manager Service Portal Consumer or Administrator help.
The following tiles are typically associated with consumer tasks:
- Knowledge - Access knowledge articles
- Request Support - Request support assistance
- Services - Manage service subscriptions
- Shop - Shop for catalog items
- Surveys - Access surveys
The following tiles are typically associated with organization administrative tasks:
- Business Processes - Create, customize and manage policies and processes
- Catalogs - Create and manage catalogs
- Catalog Items - Create and manage catalog items
- Categories - Create and manage categories used to group items within a catalog
- Catalog Connect- Create and manage catalog aggregations, which contain catalog items imported from end-point systems
- Policies - Create and manage approval policies
- Suppliers - Create and manage end-point fulfillment systems, also known as suppliers
The following tiles are typically associated with administrative tasks:
- Content Management - Manage Service Exchange content packs
- Diagnostics - View basic monitoring and health check data
- Identity - Create and manage organizations and manage licensing
Detailed help is available when you navigate to any of these applications.
Additional Actions
Additional actions are available by clicking on the avatar at the top of Service Manager Service Portal views. See Avatar and Action Drop-Down List for more information.
Related Topics:
