Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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View Policy Details
Concepts
A policy controls the approval requirements for orders placed by consumers in the Service Manager Service Portal.
The Organization Administrator can view Service Manager Service Portal approval policies.
Tasks
To view the details of a policy:
- From the Launchpad, click the Policies application. The Policies view is displayed.
- To search the list of policies that are displayed in the Policies view, type the search criteria in the Search Policies field. Only the policies that meet the search criteria are displayed.
- To view the details of a policy, click the policy in the main list. The details of the policy are displayed, including Name, Type, and Policy Attributes. The Policy Attributes depend on the policy type and can include the Number of Levels, Approvers, Minimum Approvals, Minimum Denials, Automatic Approval, Wait Time (days), and Response properties, and, in the case of Business Approval, a Process Flow Diagram.
Related Topics
- Create Policy – Instructions to create a new policy.
- Edit Policy Details – Instructions to edit a policy's properties.
- Delete Policy – Instructions to delete a policy.
