Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Add a section to an existing configuration
To complete any of the Service Manager tailoring tasks, start with these basic steps.
- Start a Service Manager Windows client session. Make sure the Service Manager Windows client connects to a Service Manager 9.60 server. The client can be an earlier version, but the server must be a 9.60 server.
- Expand the left Navigation pane.
- Click Tailoring > SRC Tailoring > Checkout Panel. Service Manager displays an SRC Configuration wizard. The first page of the wizard lists existing configurations. There can be a maximum of three configurations that add new sections with custom fields to the Support catalog, Services catalog, or Support checkout panel.
To add a new section to a custom configuration, follow these steps
-
From the Service Request Catalog Configuration Wizard home page, double-click an existing configuration.
Example: If you added a section to the Support Catalog checkout panel, double-click the Support Catalog configuration.
- To create a new section in that configuration, click Add a Section.
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You can Select a Label from labels that you already created or you can click Add a Label to create a new section heading.
Example: Type
More Informationas the new section heading. - Click Next.
- Repeat step 10 through step 19 in Add a configuration to add one or more custom fields to the new section.
- When the new section is complete, click Finish.
