Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Tailoring Check-Out Panels
Multi-company mode
If you have already operated in multi-company mode, the method to configuration of custom fields changes slightly. In this case, you must define a custom field configuration for each type of request (Service Catalog, Support Catalog, and Support request) for each company.
To verify whether the multi-company mode is configured, follow these steps:
- Log on to Service Manager as a system administrator.
- Click System Administration > Base System Configuration > Miscellaneous > System Information Record.
- On the General tab, make sure that Run in Multi-Company Mode is selected.
If you have already configured the multi-company mode, you also created the individual companies and associated those companies with users. You can verify the settings for any specific company by logging into Service Request Catalog as a user assigned to that company.
