Example: Multi-company mode

The following steps provide an example of how you might configure the multi-company mode for Service Request Catalog:

1. Create two new users in Service Manager.  To do this, follow these steps:

   1. Navigate to System Administration > Ongoing Maintenance > User Quick Add Utility.
   2. Enter the required information to create a new user named kuser.
   3. Click Next, and then follow the onscreen instructions to save the operator record.
   4. Repeat the above steps and create another user named duser.

2. Create two new companies.  To do this, follow these steps:

   1. Navigate to System Administration > Base System Maintenance > Companies.
   2. Click Add, and then enter the required information to create a new company named kcompany.
   3. Repeat the above steps and create another company named dcompany.

3. Assign the new users to the new companies. To do this, follow these steps:

   1. Type operator in the command line, and then press the Execute button.
   2. Search for kuser.
   3. In the Operator Record for kuser, select kcompany from the Default Company comfill control.
   4. Repeat the above steps for duser, but set the Default Company comfill control to dcompany.

4. In the manifest.xml file for your Service Request Catalog deployment, modify the configuration section as shown in the following sample:

   <configurations>
      <configuration name="kcompany">
       ...
      </configuration>
      <configuration name="dcompany">
       ...
      </configuration>
   </configurations>
   

5. To customize Service Request Catalog for each company, add the theme resources (for example, panel.swf and style.swf) to each company's folder.