Administer > Application setup > Adding users

Adding users

Each person (user) who logs onto Service Manager must have a personal information record stored in the operator table. Information associated with a user includes personal data, such as name, address, phone numbers, login name, and password for Service Manager. Operator records also store capability words for a given user. Without an operator record, a user cannot log onto Service Manager. A user can belong to a group with a single profile or have a unique profile.

Related topics

Checklist: Adding a new user
Controlling user access and security
Creating operator records
Defining named users
Operator passwords
Operator records
Operator templates