Administer > Application setup > Controlling user access and security > Operator passwords > Change a user's password

Change a user's password

Applies to User Roles:

System Administrator

Note A System Administrator can both change and reset a user password. Changing an operator password permanently changes the password. Resetting an operator password temporarily changes the password until the operator next logs in at which time Service Manager prompts the operator to change the password.

To change a user password, follow these steps:

  1. Click System Administration > Ongoing Maintenance > Operators.
  2. Type or select optional search criteria.
  3. Click Search.
  4. Select the operator with password to be changed.
  5. Click the Security tab.
  6. In the Password field, type the new password for the operator.
  7. Click Save.

Related topics

Checklist: Adding a new user
Controlling user access and security
Creating operator records
Operator passwords
Operator records
Operator templates

Disable the password reset option
Enable the password reset option
Enable password history
Reset an operator's password
Set password format restrictions
Set password minimum lifetimes
Set password minimum lifetimes