Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Create multiple self-service users from a contact list
Applies to User Roles:
System Administrator
Caution This function will fail if anyone in the contact list already has an operator record. At that point it stops and does not create operator records for any remaining contacts in the list.
To create multiple self-service users from a contact list, follow these steps:
- Click System Administration > Base System Configuration > Contacts.
- Use search or advanced search to find one or more records.
- Select the contacts for which you want to create self-service users.
- Click More or the More Actions icon, and then select Mass Create Operators.
- Select Self Service User for the operator type, and then click Next.
- Click OK.
Related topics
Master data records
User roles
Self-service
Creating self-service users
What is a self-service power user?
Add a user role record
Delete a user role record
Search for a user role record
Create a self-service user
Create a self-service user from an existing contact
Grant self-service access
