Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Set the dashboard home page for an operator
Applies to User Roles:
System Administrator
By default, a user sees the To Do list upon logging in to Service Manager. You can change that to a dashboard home page by defining one in the user's operator record. You can auto-fill the dashboard home page, along with other defaults, into an operator record from the user role. You can use mass update to define the dashboard home pages of several operators at the same time. Specifying a dashboard home page in a user's operator record overrides the To Do list and menus for that operator when they log in using the web client, even if the flag for menus has been set.
To set the dashboard home page for a specific operator, follow these steps:
- Click System Administration > Ongoing Maintenance > Operators.
- Type or select optional search criteria.
- Click Search.
- Select an operator record from the record list.
- Open the Startup tab.
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To use the default dashboard home page, along with other defaults specified for the operator's user role, click the Fill button on the User Role field. You can then edit those defaults directly in the operator record.
To select a dashboard home page for an operator when there is no dashboard home page defined for the user role or to specify a dashboard home page that is different from the default, select one from the Dashboard drop-down list.
- Click Save.
Related topics
Operator passwords
Operator records
Operator templates
To Do list
Add an operator record
Add an operator record with the User Quick Add utility
Add an operator to a security group
Create a startup menu for an operator
Create a system default operator record
Define a startup menu for an operator
Define the distinguished name an operator uses to log in to an LDAP directory service
Delete an operator record
Set the maximum file attachment size for an operator
Set the time zone for an individual operator
Update an operator record
View an existing operator record
