Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Navigating the UI
- More Actions menu
- List and detail toolbars
- To Do list
- Views and favorites
- Switching the System Navigator
- Menu item order in the System Navigator
- Change the System Navigator menu item order option
- Add a folder to the System Navigator
- Collapse open folders in the System Navigator
- Delete a node in the System Navigator
- Accessing an application
List and detail toolbars
Toolbars are displayed above the record list and record details sections of Service Manager applications. These toolbars use standard buttons to trigger common actions. Some of the actions are listed below.
Note If you are using a web client, do not use the browser buttons (such as Refresh, Back, and Forward) on your browser toolbar or their keyboard shortcuts (such as Ctrl+R, Ctrl+Left, and Ctrl+Right) to perform Service Manager actions. Instead, use the buttons on the Service Manager interface.
|Windows Client||Web Client||Icon name||Meaning|
|Add||Add a new record to the database.|
|Back||Return to the last form.|
|Cancel||Reverse your last action.|
|Clear||Erase the data that you type on a form.|
|Close||Change the status of the current record.|
|N/A||Count||Count the number of records in a record list. If you are using a web client, you can access this information by clicking the Count Records below the record list.|
|Fill||Populate the current field with data.|
|Find||Locate related data.|
|N/A||Menu||Refresh the record list and option list.|
|New||Create a new record.|
|Next||Advance to the next record.|
|Save and Exit||Update the current record and return to the previous form.|
|N/A||More Actions menu||Access the additional actions available for the current form. This icon is located on the far right side of the toolbar in the Windows client.|
|N/A||MORE||More Actions menu||Access the additional actions available for the current form. This button is displayed in the web client only.|
|Previous||Return to the previous record.|
|Send the current form to the printer.|
|Qopen (Quick Open)||Create a service desk interaction or incident report.|
|Refresh||Update to display changes.|
|Save||Update the current record and display the current form.|
|Search||Generate a record list.|