Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Configuring more record types for quick search
Out of the box, the search line only supports searches by record ID (with ID prefix) for the following record types : SD (interactions), C (change), IM (incidents), and CI (configuration items). You can enable more record types (for example, Problem records) for quick search.
To configure a record type for quick search, follow these steps:
- Log in to Service Manager as a system administrator.
- Type gl in the command line, and press Enter.
- In the List Name field, enter UniSearch Types.
- Click Search.
- Add the table of the record type and the record type prefix to the global list. For example, for Problem records, do the following:
- In the Value List field, add rootcause.
- In the Display List field, add PM.
Note Make sure the types and prefixes are within double quotation marks and separated by commas with no spaces between them. For example: {"incidents","cm3r","probsummary","request","rootcause"} and {"SD","C","IM","RF","PM"}.
- Click Save, and then click More > Rebuild Global List.
- Click OK.
- Click the toggle icon to switch the command line to the search line, and enter a problem record (such as PM10001), and then click the Search icon. The problem record is displayed.
