Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Editing records
Add a prefix for a record type
The default records prefixes that can be searched for include SD (interactions), C (change), IM (incidents), and CIs (configuration items). To search for a record type which does not have an out-of-box prefix (for example, approvals), you need to add a prefix for this record type.
To add a customized prefix for a record type, follow these steps:
- Log on to Service Manager as a System Administrator.
- Type gl on the command line, and then press Enter.
- Type Universal Search Customize List in the List Name field, and then click Search.
Add a record type with the corresponding prefix.
For example, to add an approval record, type "Approval" in the Value List field and then type "A" in the Display List field as the prefix.
When you add multiple record types and prefixes, make sure the types and prefixes are within double quotation marks and separated by commas with no spaces between them. For example:
- Click Save, and then click OK.
When you search for "A10232" by using the Service Manager search line, the approval record with the ID of 10232 is displayed.
IR keys and non-IR keys
Multiple files containing IR keys
Creating an IR file
Create an advanced filter
Enable IR search for a file
Regenerate IR keys