Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service assets
A service asset is any resource or capability that could contribute to the delivery of a service. You can select an asset to be managed for operational, financial, or contractual purposes. Once you select an asset for management, it becomes a Configuration Item (CI). Assets can be one of the following types:
- Management
- Organization
- Process
- Knowledge
- People
- Information
- Applications
- Infrastructure
- Financial capital
Related topics
Configuration items
Configuration item types and subtypes
Configuration item groups
Types of Configuration Item groups
Adding assets to a contract
Add configuration items to a contract
Associate a configuration item (CI) to a baseline
Associate multiple configuration items (CIs) to a baseline
Conduct a configuration audit
View all configuration items (CIs) out of compliance with a baseline
View associated configuration item groups
