Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Authorize a baseline
Applies to User Roles:
System Administrator
To associate configuration items (CIs) to a baseline record, you must first authorize the baseline record. After you authorize a baseline record, you can no longer change its attributes, but you can create a new version.
To authorize a baseline, follow these steps:
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Click Configuration Management > Resources > Baseline.
- Use search or advanced search to find one or more records.
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Select the baseline record you want to authorize from the list of search results. Service Managerdisplays the details of the selected baseline record.
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Click Authorized in the Status field.
Note You can only authorize baseline records that are currently in the Analysis, Design, or Develop states.
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Click Save. Service Manager authorizes the baseline record, and you can now associate CIs to it.
Related topics
Baselines
Baseline attributes
Baseline statuses
Baseline versions
Example: Search for a record
Associate a configuration item (CI) to a baseline
Associate multiple configuration items (CIs) to a baseline
Change baseline attributes
Create a baseline
Retire a baseline
