Using IR Expert and Adaptive Learning

IR expert allows users to take search phrases and relate them to solution phrases in a table so that when the same query is used, the usage relevance score for the solution phrase increases. Additionally, IR Expert allows administrators to manually change the relevance score of individual phrases and words.

The accuracy of this feature is based on a query term and how it may have been used, or incorrectly used. The data is useful only if the adaptive learning data is monitored by a System Administrator.

The largest value that can be applied to a query or incident record is 65000.

Related topics

IR Expert
Using IR Expert to create a query