Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Lexical analysis
| Symbol | Description |
|---|---|
| Digits | Numbers do not make good index terms, and are not usually included as tokens. In some instances, query statements consist of only digits, such as a record number. Therefore, IR Expert indexes digits along with alphabetic characters. |
| Hyphens | Words broken at the end of lines, or including hyphens, can result in multiple word fragment tokens. IR Expert considers hyphenated terms as a single token and does not break them apart. |
| Other punctuation | Other punctuation, including periods (.), commas (,), and underscores (_) are often used as parts of terms. IR Expert allows apostrophes (’), dashes (-), and periods (.) to appear within, but not at the beginning or end of a token. |
| Case | Case distinctions are important in some cases, such as programming languages. IR Expert is case-insensitive. It converts all Service Manager database terms to lower case. |
Related topics
Special considerations for using IR Expert
How IR Expert evaluates documents for relevance
IR Expert file descriptions
Updates to IR files
Customizing IR Expert
Find Solution
Creating an IR file
