Request Management

  1. The process of managing user requests for products and services.
  2. The Service Manager application used to manage user requests for products and services.

    Requests affect only the person making the request, or a subordinate group of employees. Examples include password resets, individual pc upgrades, and new employee setup.

    For changes to the infrastructure, refer to Change Management.

Related terms

Application
Change
Change Management
Order
Quote

Request
Self-service