Application

Applications are the Service Manager services and their related configuration files. These include:

  • Change Management
  • Configuration Management
  • Knowledge Management
  • Incident Management
  • Problem Management
  • Request Management
  • Scheduled Maintenance
  • Service Level Management
  • Service Desk

Prior to Version 6.1, applications were called modules.

Related terms

Change Management
Configuration Management
Incident Management
Problem Management
Request Management
Scheduled Maintenance
Service Level Management
Service desk