Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Incident and Service Request Separation
Incident data model: Configuration Item details
Service Manager has a Configuration Management module that captures information on CIs (individual, groups, and services). CIs can be captured as the subject of an Incident record, which links the records. Users can access a subject CI record from an Incident record, and can access all Incident records associated with a CI from the CI record.
When initiating an Incident, the user can attach a CI if known at the time. The user can, given the correct access rights, “drill down” to the CI details.
Through integration with Micro Focus UCMDB discovery capabilities, users can investigate and compare differences between the managed state of a CI and the discovered actual state. For example, if these are different, the difference could have been caused by an unsuccessful recent change to the CI.
Related topics
View affected services of Incidents and Changes
Affected Item field in Incident Management
View related records for a CI record
Launch configuration item (CI) Visualization directly from Incident Management
