Use > Incident Management > Incident Management overview

Incident Management overview

You can use Service Manager Incident Management to automate reporting and tracking of a single incident or a group of incidents. Incident Management restores normal service operation as quickly as possible and minimizes the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. Incident Management helps you achieve service performance that meets Service Level Agreement (SLA), Operation Level Agreement (OLA), and Underpinning Contract (UC) targets. Incident Management enables you to achieve the following results:

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Processes and Best Practices