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Adding a new category subform

When you create a new category, you can add a subform for that category. Incident Management, Service Desk, and Problem Management share the same categories and forms.

When you select the category, Incident Management applies the subform to the Incident record. The fields in the subform appear in the incident form. The subform can appear as a new tab, or replace a subform associated with an existing category as a basis for the new category.

You can be more efficient if you create subforms by using Forms Designer when you customize your Service Manager applications. You must only change the category-specific information because header and update categories remain the same for all categories.

Related topics

Incident Management overview
Incident Management administrator tasks
Categories and Incident forms
Incident Management categories