Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Deploy Service Manager Collaboration with HTTPS
- Task 1: Enable LW-SSO on the Service Manager server
- Task 2: Enable LW-SSO on the Service Manager web tier
- Task 3: Test LW-SSO with the Service Manager web tier
- Task 4: Install Java for the chat server
- Task 5: Deploy the chat server
- Task 6: Deploy the chat service
- Task 7: Deploy the End User Chat UI
- Task 8: Deploy and configure the web server
- Task 9: Define the display of the End User Chat UI for ESS portal
- Task 10: Define the display of the End User Chat UI for Service Portal
- Task 11: Configure LW-SSO for the chat server
- Task 12: Configure LW-SSO for the chat service
- Task 13: Enable Service Manager Collaboration
- Task 14: Select a portal for End User Chat
- Task 15: Integrate with Microsoft Skype for Business
- Task 16: Migrate data from EC
- Task 17: Configure Tomcat for HTTPS support
Task 3: Test LW-SSO with the Service Manager web tier
In this task, you will verify if your Service Manager LW-SSO configuration works.
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Access your tomcat link with the Tomcat server’s FQDN. In the all-in-one example steps described in this document, access http://training.sm-demo.com:8080/webtier-9.60/index.do in your web browser to display the Service Manager login screen.
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Log on to Service Manager as a system administrator. The system displays the administrator's To Do Queue.
If you are directed to a "Logout Successful" page, there may be issues with your LW-SSO configuration. Check all your files from the previous tasks and then try again.
Caution From now on, you must use the fully qualified domain name (FQDN) in the web tier URL when logging on to Service Manager.
