Task 9: Define the display of the End User Chat UI for ESS portal

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Note Skip this task if your organization uses Service Manager Service Portal for end users.

An end user needs to click the chat button to open the End User Chat window. In this task, you will configure the webtier.properties to define how the End User Chat window is displayed on the Service Manager Employee Self-Service (ESS) portal.

Follow these steps:

Navigate to the C:\Program Files\Apache Software Foundation\Tomcat 8.0_SMWeb\webapps\webtier-9.60\WEB-INF directory, and then open webtier.properties with a text editor.

Locate the SMC ESS Chat configuration section, and then update the parameters. See the following table for detailed description:

Parameter	Description
smc.ess.chat.url	Specify the absolute URL to the End User Chat UI application. This chat URL is the real URL which you can access through Apache. For example, `https://training.sm-demo.com/chatui`
smc.ess.chat.style.width	Specify the width of the iFrame which contains the End User Chat window. The unit is pixel.
smc.ess.chat.style.height	Specify the height of the iFrame which contains the End User Chat window. The unit is pixel.
smc.ess.chat.style.position	Specify the position of the End User Chat UI. The available values are `bl` (bottom-left) or `br` (bottom-right).

Save your changes and close this file.

Follow these steps to update the chat service URL in Service Manager Chat UI:

Navigate to the C:\Program Files\Apache Software Foundation\Tomcat 8.0_SMWeb\webapps\chatui\conf directory, and then open env.js with a text editor.

Update the chatServiceUrl value, which must be the real URL that you can access through Apache. For example, https://training.sm-demo.com/chatservice