Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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BSM Business Impact Report integration setup
To set up the BSM Business Impact Report (BIR) integration in your environment, you need to complete the following tasks:
-
Add a BSM Business Impact Reports integration
This task creates and enables an instance of this integration in the Integration Manager (SMIS).
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Enable LW-SSO for the Business Impact Report (BIR) integration
LW-SSO is optional but highly recommended for this integration. This task includes enabling LW-SSO in both the Service Manager Web tier and BSM. Enabling LW-SSO for the integration enables Incident Management users to bypass the login prompts when launching a BSM business impact report from an incident.
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Enable multi-tenancy for the BSM Business Impact Report integration
This task is required only when your Service Manager environment is running in multi-company mode.
Related topics
Micro Focus Business Service Management (BSM)
BSM Business Impact Report (BIR)
