Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Launch a Business Impact Report from an incident
Applies to User roles:
Service Desk Agent
Note Make sure that an SMBIR integration instance is enabled in Integration Manager before performing the steps below.
To launch a Business Impact Report from an incident:
- Log on to the Service Manager Web client.
- From Incident Management, search for an incident record and open it.
- Click More and then select Launch Business Impact Report.
If LW-SSO is enabled in both Service Manager and BSM, the summary information from BSM about business CIs that are affected by the affected CI of the incident is displayed. If LW-SSO is not enabled, a BSM login page displays, and the business impact summary information displays after you log on.
Related topics
Integration Manager
Micro Focus Business Service Management (BSM)
BSM Business Impact Report (BIR)
Incident Exchange (OMi - SM) integration
Add a BSM Business Impact Reports integration
Edit an integration instance
Enable or disable an integration instance
Enable LW-SSO for the Incident Exchange (OMi - SM) integration
Configure LW-SSO in the Service Manager Web tier
Enable multi-tenancy for the BSM Business Impact Report integration
