Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Dynamic Data Exchange (DDE)
Create DDE client support in a Service Manager RAD (Rapid Application Development) application.
DDE support in Service Manager works two ways: create a DDE script to call against Service Manager from a Windows application or create a script using the DDE script panel to make a DDE call within Service Manager. The difference is which application originates the call. For example, a Service Manager client in a Windows environment can push information to Microsoft® Excel or Excel can pull from Service Manager.
Note Prior to version 9.30, Service Manager used client-side DDE to export data to Excel. As of version 9.30, the Export to Excel functionality has been redesigned so that the Service Manager server process exports the data as a CSV (comma separated file) on the server side and transports the file to the client side. The Service Manager client saves the file on the client system and launches Microsoft Excel to display the content of the file. With this redesigned functionality, the Service Manager server and client performance are both improved by using file exchange and eliminating XML exchange for exported data.
Service Manager DDE server support provides an interface to applications outside Service Manager, allowing the use of DDE functions like poke and execute.
Related topics
