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Service Manager email solutions

The following table describes how the following solutions handle Service Manager emails.

Service Manager email solution Internal/External Product Running environment Connection to SM server Routing direction Operating system Fetch data from Supported email format
Smart Email Inbound email Internal In Service Manager Server Connects directly to the SM server Receives email to other mail servers Windows and Unix External mail servers through SMIS Plain text, HTML email
Outbound email (JavaMail) Internal In Service Manager Server Connects directly to the SM server Sends SM email to other email systems Windows and Unix eventout table Plain text, HTML email
SCAuto Mail SCMail External Outside Service Manager Server Establishes a client connection to the SM server through SM SCAuto Listener Inbound and outbound events: supports bi-directional email with other email systems Unix eventout and eventin tables Plain text
SCMapi External Outside Service Manager Server Establishes a client connection to the SM server through SM SCAuto Listener Inbound and outbound events: supports bi-directional email with other email systems Windows eventout and eventin tables Plain text