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- Troubleshooting: Event Services
- Troubleshooting: Having incident events processed separately
- Troubleshooting: Sending test notifications to external programs after installing SCAuto
- Troubleshooting: No problems opening with pmo records in Event Input queue
- Troubleshooting: Not receiving email after opening a problem
- Troubleshooting: Sending email only when opening emergency problems
- Troubleshooting: Setting the category for incidents opened using email
- Troubleshooting: Verify mail sent to myself was received
- Troubleshooting: Sending test reports to an external program after installing SCAuto
Troubleshooting: Setting the category for incidents opened using email
How do I set the category for my message when I am opening problems via email?
- Put each field assignment on a separate line in your mail message, uniquely identified by a label.
Use mapping expressions to extract the information and populate the appropriate fields in the incident.
The mail message looks like this:
Fri, 12 Jan 05 14:40:41 -08:00
Re: Test to assign a category
John Jones <firstname.lastname@example.org>
This is line 1 of the text of mail. This is line 2 of the text of mail.
In the eventin record, the
evfieldsshould appear as follows:
xjohn^^^^Fri, 12 Jan 01 14:40:41 -08:00|Re: Test to assign a category|John Jones<email@example.com>|CATEGORY: example||This is line 1 of the text of mail.|This is line 2 of the text of mail.|^^^^^^^^^^^^^John Jones <firstname.lastname@example.org>^^
In the problem open event map record for the category field, enter the following Initialization statements:
$axtype=type in $axces.target if (index("axmail", evuser in $axces)>0) then $axtype=type in $axces.target if (index("axmail", evuser in $axces)>0) then ($ax.action=denull(action in $axces.target);$axl=lng($ax.action)) if (index("axmail", evuser in $axces)>0) then for $axpos = 1 to $axl do ($axt=$axpos in $ax.action;if $axt#"CATEGORY then ($axtype=substr($axt, 10, lng($axt) - 9); $ax.action=delete($ax.action, $axpos); action in $axces.target=$ax.action))
Enter the following Instructions:
if (index("axmail", evuser in $axces)>0) then category in $axces.target=$axtype cleanup($axtype);cleanup($axt);cleanup($axpos);cleanup($axl) cleanup($ax.action)
This procedure (substituting other field names) allows specification of any incident field values within the body of the email message as long as the map record in which the instructions are entered has a higher sequence number than that of the action (or
Troubleshooting: Having incident events processed separately
Troubleshooting: No problems opening with pmo records in Event Input queue
Troubleshooting: Not receiving email after opening a problem
Troubleshooting: Sending test notifications to external programs after installing SCAuto
Troubleshooting: Sending test reports to external programs after installing SCAuto
Troubleshooting: Sending email only when opening emergency problems
Troubleshooting: Verify mail sent to myself was received