Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Configure LW-SSO in Business Service Management (BSM)
If LW-SSO is enabled in both Service Manager and Micro Focus Business Service Management (BSM), users who have logged on to Service Manager are allowed to sign on to BSM through the web tier without providing a user name and password.
To configure LW-SSO in BSM:
- Log on to BSM as a system administrator.
- Click Admin > Platform > Users and Permissions > Authentication Management.
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Check to see if the following two fields are correctly configured:
- Token Creation Key (initString): Must be the same as the initString value specified in the Service Manager LW-SSO configuration (minimum length: 12 characters). For example, smintegrationlwsso.
- Trusted Hosts/Domains: Must contain the domain name of the Service Manager Web tier server. For example, if your Service Manager Web tier's fully qualified domain name is mywebtier.domain.microfocus.com, then the domain name is domain.microfocus.com.
If these two fields are correctly configured, LW-SSO is already enabled in your BSM environment, and you can ignore the steps below. If not, proceed to the steps below.
- Click Configure. The Authentication Management Wizard opens.
- Click Next. The Single Sign-On Configuration page opens.
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Do the following:
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In the Token Creation Key (initString) field, enter a string of characters. For example, smintegrationlwsso.
Note This value must be the same as the initString value in your Service Manager LW-SSO configuration.
- In the Trusted Hosts/Domains column, add the domain name of the Service Manager Web tier server.
- In the Type column, select DNS for the Service Manager Web tier server.
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Click Next twice, and then click Finish.
LW-SSO is now enabled in your BSM environment.
Note: For other settings not described above, keep the defaults. If you want to change these settings, click Help on the Single Sign-On Configuration wizard pages.
Related topics
Micro Focus Business Service Management (BSM)
BSM Business Impact Report (BIR)
Incident Exchange (OMi - SM) integration
Using LW-SSO with integrations
BSM Business Impact Report integration setup
Incident Exchange (OMi - SM) integration setup
Enable LW-SSO for the Business Impact Report (BIR) integration
Enable LW-SSO for the Incident Exchange (OMi - SM) integration
