Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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CI Display Name Field in Service Manager
Prior to version 9.41, Service Manager used the CI Identifier field (logical.name field in the device table) to store Configuration Item (CI) names, and used the CI Name field (id field in the device table) to store CI identification numbers. When CIs were pushed from UCMDB to Service Manager, their names in UCMDB were synchronized to the logical.name field in Service Manager, and duplicate CI names were renamed because logical.name values must be unique in Service Manager.
Starting with version 9.41, Service Manager uses the logical.name field to store CI identification numbers, and a new field named Display Name (display.name in the device table) to store CI names. The original CI Name field (id field in the device table) is removed from the CI form (but still kept in the dbdict). CI display names must follow these rules:
- Duplicate Display Names are always allowed for CIs that are created from UCMDB.
- Duplicate Display Names are not allowed for CIs that are created from Service Manager, unless they belong to different CI types.
Note Because Service Manager 9.41 or later allows duplicate CI names (as long as the CIs belong to different CI types), the automatic CI renaming mechanism is removed since Service Manager 9.41. After upgrading to Service Manager 9.41 or later, if you still need to push CI data to the CI Identifier (logical.name) field in Service Manager, you need to enable logical.name support first and make sure that each value to be pushed is unique. Otherwise, Service Manager cannot create the CIs.
