How to Add Tenant-Specific UCMDB User ID and Password Values

You can provide a tenant-specific UCMDB user name and password for Service Manager to use when requesting information for the Actual State section. If you provide no credentials, Service Manager uses the credentials in the System Information Record for all tenants.

Note Any credentials you provide in the company record take precedence over credentials you provide in the System Information Record. The UCMDB UserId and UCMDB Password fields are available only when you have enabled the multi-tenancy integration.

To add tenant-specific UCMDB user name and password:

  1. Log in to Service Manager as a system administrator.
  2. Navigate to System Administration > Base System Configuration > Companies.
  3. Type the search criteria you want to use to find company records. For example, leave the search form blank to search all company records.
  4. Click Search.
  5. Type the user name you want this company to use to connect to UCMDB in the UCMDB UserId field.
  6. Type the password for the UCMDB user name in the UCMDB Password field.
  7. Click Save.
  8. Repeat step 3 through step 7 for each company you want to provide credentials for.