How to Resynchronize an Existing Company with UCMDB

Service Manager provides you a means to resynchronize company records with your UCMDB system in case you lose UCMDB data for some reason. For example, you might intentionally remove UCMDB data during integration testing, or you might need to recover data after a disaster. You can force Service Manager to synchronize companies with your UCMDB system with the Re-synch with UCMDB option.

To resynchronize an existing company with UCMDB:

  1. Log in to Service Manager as a system administrator.
  2. Navigate to System Administration > Base System Configuration > Companies.
  3. Type the search criteria you want to use to find company records. For example, leave the search form blank to search all company records.
  4. Click Search.
  5. Select a company record to synchronize.
  6. Click the Re-synch button next to the Synched with UCMDB? check box.

Note

      The Re-synch button is available only from company records that have already been synchronized with UCMDB and have the Synched with UCMDB check box checked.
      If your UCMDB system already has a company with this ID value, it will ignore the resynchronization request. Service Manager will also ignore a resynchronization request if there is an existing schedule record to resynchronize the company with UCMDB. In this case, it displays the message “A schedule record has already been added to re-synch this company with UCMDB.