How to Create Web Service Fields to Support the CI Type

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

In order to add a CI type to the integration, you must create a Service Manager web service object for each CI attribute for which you created an XSL transformation on the UCMDB system. Service Manager uses the web service object to determine which Service Manager table and column to store the incoming CI attribute values.

The following steps illustrate how to create a web service object necessary to support the SM RDBMS CI type described in previous sections.

Note This example of creating a new web service object (ucmdbRDBMS) is provided only as an illustration of the steps. The best practice is to reuse the existing Service Manager web service object ucmdbRunningSoftware to map with Universal CMDB CI type SM RDBMS.

To create web service fields to support your new CI type:

Navigate to Tailoring > Web Services > WSDL Configuration.

In Service Name, type ucmdbIntegration.

In Name, select the name of the join file you have created for the new CI type. For example, joinRDBMS.

In Object Name, type a name. For example, ucmdbRDBMS.

Click the Allowed Actions tab, and specify the actions as shown in the following figure.

Caution For UCMDB integration WSDL configurations, be sure to use the “Create only” action type for the “add” and “save” actions, and “Application Pass Through” for the “delete” action. For more information about the action types, see Service Manager Web Services.

Click Add to create the WSDL configuration.

Click the Fields tab, select fields from the list and type a caption for each of them, as shown in the following table.