Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
---|---|---|
A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
---|---|---|
Two or more words in the same topic |
|
|
Either word in a topic |
|
|
Topics that do not contain a specific word or phrase |
|
|
Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
|
Example 4: Get Related SM Ticket Data of a UCMDB CI
The following example illustrates how you retrieve SM ticket data related to a UCMDB CI by using the Get Related CIs functionality.
- Log in to UCMDB as an administrator.
- Navigate to Modeling > IT Universe Manager.
- On the Search CIs tab, search for a UCMDB CI that has associated ticket(s) in Service Manager. For example, enter bs1327232399 in the CI Name field, click Search, and double-click the CI to open it.
- Click the Show Get Related CIs pane button .
The Get Related CIs pane is displayed.
- Click the Select target Integration Points for related CIs button .
- Select the Select integration points option, and then select both UCMDB and your integration point. Click OK.
- Click Show Related CIs. The CI’s related SM tickets and UCMDB CIs are displayed.
- Select each SM ticket record from the query pane, and click the Properties button to view its details.