How do I Monitor Relationship Changes Between UCMDB and SM

To understand the relationship change in SM, a distinction must be made between the various types of Relationship Changes:

  • The second endpoint of the relationship has Changed, so instead of CI X being linked to CI Y through a relationship, now CI X is related to CI Z.
  • An attribute of a relationship has changed.

The first type of Relationship change is supported by the UCMDB-SM integration, therefore, such “Relationship Changes” can either invoke CI relationship updates, or perform the creation of Incidents or Changes, which are then reviewed and monitored.

The second is also supported, but it is not covered out-of-the-box; you can configure the Universal CMDB query to expose such attributes of the relationship, and configure the Service Manager WSDL to expose the mapped field, and then configure the adapter mapping configuration in the XSLT. However such “Relationship Attribute Changes” cannot perform the creation of Incidents or Changes, and only supports invoking CI relationship updates directly.