Implementing Multi-Tenancy in the UCMDB-SM Integration

SM stores the company records that describe each tenant in the multi-tenant configuration. The Service Manager system is the definitive source for company records and pushes all new company IDs to the UCMDB system creating the equivalent entity in UCMDB.

SM tracks the company ID of each CI and relationship in a multi-tenant configuration. CI records inherit the company ID of the UCMDB feeder that discovered them. Relationship records inherit the company ID of the parent CI in the relationship.