Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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CI Attributes Displayed in Change and Incident Records
Service Manager displays a Change Details section on the corresponding change or a CMDB Changes section on the corresponding incident when you configure DEM to open either change records or incident records when it discovers CI attribute changes through the UCMDB-SM integration. Service Manager only displays a tab for CI attributes when the UCMDB-SM integration is enabled and you have defined a rule in the Discovery Event Manager to create a change or incident record when a CI is added, updated, or deleted.
Both the Change Details and CMDB Changes sections display the current CI attribute values alongside the actual attribute values discovered by UCMDB. You can use this information to approve or deny a change or escalate an incident to the proper assignment group.
