Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Change the Action the DEM Rule Takes
Out-of-the-box, the integration DEM rules take the following actions:
- Add a CI record when the UCMDB data does not match an existing Service Manager CI record
- Open a Change or log results and update a CI record when the UCMDB CI attribute data does not match the CI attribute data in the Service Manager CI record
- Delete a CI record when the UCMDB data specifies that the CI has been deleted
You can change the integration DEM rules to meet your business processes. For example, you could use the ucmdbNode DEM rule to open a change when the integration finds a non-desktop CI with unexpected data, and use the ucmdbDesktop DEM rule to log results and update the record when the integration finds a desktop CI with unexpected data.
Caution If you want to use the Change Management verification and Change Management validation features of the integration, your DEM rules must use the Open a Change option for the “Action if record exists but unexpected data discovered” event.
