Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Change the Conditions Under Which a DEM Rule Runs
Service Manager will run a DEM rule only if the condition field evaluates to true. Out-of-the-box, no DEM rule has a condition statement that restricts when the rule runs, and all the integration DEM rules will always run by default.
You can update a DEM rule's condition statements if you want to restrict when Service Manager runs your DEM rules. For example, adding the following condition to the ucmdbNode DEM rule restricts the rule to desktop CIs.
subtype in $L.file="Desktop"
You can also use the condition field to create multiple DEM rules that apply to the same table name. For example, the following DEM rules both apply to the joinnode table.
|
DEM rule Id |
Table Name |
Condition |
|---|---|---|
|
ucmdbNode |
joinnode |
subtype in $L.file~="Desktop"
|
|
ucmdbDesktop |
joinnode |
subtype in $L.file="Desktop"
|
Typically, you will only need to add conditions if your business processes require the integration to take different actions with certain CI types or SLAs.
