Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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How to Set up SM DEM Rules for Initial Loads
SM Discovered Event Manager Rules (DEM Rules) enable the user to define the appropriate action to take for each event type that is reported to SM.
Each CI and relationship record pushed from UCMDB to SM is analyzed against the existing SM records and open Change requests. SM rules define the appropriate action to be taken for each type of CI data update that is sent to SM.
To view or update the SM Discovered Event Manager Rules:
- Log in to Service Manager as a system administrator.
- Navigate to Tailoring > Web Services > Discovered Event Manager Rules.
- Press ENTER or click the Search button.
A list of all the Discovered Event Manager Rules is displayed. Each rule is usually linked to a CI Type or a subset of CIs of the same type.
- Click the individual CI Discovered Event Manager Rule to view its details.
To set up DEM Rules for initial loads:
Tip When performing an Initial Loadwe recommend setting the SM Discovered Event Manager Rules to add newly reported CIs as described below. This minimizes the “noise” of an Initial Load, which could potentially create tens of thousands of Changes or Incidents.
For each of the Discovered Event Manager Rules, perform the following steps:
- Select the relevant Discovered Event Manager Rule.
- Go to the Action if matching record does not exist section, select the Add the record option.
- In the Action if record does not exist but unexpected data discovered section, select the Log Results and Update Record option.
- In the Action if record is to be deleted section, select the Delete Record option.
- Save the Discovered Event Manager Rule record.
