Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Troubleshooting Data Push Issues
When data push errors or problems occur, you can check the error messages and the log file to figure out the root causes and then fix the errors.
This integration uses the following error codes for data push.
|
SM Error Code |
Description |
UCMDB Error Code |
|---|---|---|
|
-1 |
Server Application Error from SM |
900008 |
|
-4 |
401 Authorization error from SM |
900001 |
|
3 |
Data Locked Error from SM |
900003 |
|
9 |
Restful configuration not found |
900009 |
|
51 |
Changed By Another Process Error from SM |
900004 |
|
70 |
Invalid Action Error from SM |
900005 |
|
71 |
Validation Check Failed error from SM |
900002 |
|
881 |
Invalid Data Error from SM |
900007 |
|
882 |
Cannot find CI in SM for relationship operation |
900010 |
|
|
Failed to create message in SM |
900013 |
|
|
Communication with SM Failed |
900014 |
|
|
Other Error from SM |
900099 |
When a data push job has failed, the job status becomes Failed. Troubleshoot the failed job as follows:
- Check the error messages of the failed job in the Universal CMDB studio.
- Check the log file for more details.
When a data push job was completed with failures of partial records, the job status becomes Completed. Troubleshoot the failed records as follows:
- Check the error messages of failed CIs in the Universal CMDB studio.
See How to Check the Error Messages of Failed CIs or Relationships in a Push Job.
- Check the log file for more details.
