Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Purpose of the Integration
An integration between Universal CMDB (UCMDB) and Service Manager enables you to share information about the actual state of a configuration item (CI) between your UCMDB system and a Service Manager system. CIs commonly include IT services, hardware and software. Any organization that wants to implement the best practices Configuration Management and Change Management ITIL processes can use this integration to verify that CIs actually have the attribute values the organization has agreed to support.
You can use this integration to automate the creation of Service Manager change or incident records to update or roll back CIs that have unexpected attribute values. Service Manager allows you to programmatically define what actions you want to take whenever a CI’s actual state does not match the expected state as defined in the CI record.
The integration offers several different ways for users to view CI actual state information:
- By default, the integration automatically updates the managed fields of Service Manager CI records as part of the regular UCMDB synchronization schedule. You can choose the option to configure the integration to automatically create change or incident records instead.
- A Service Manager user can view the current actual state of a CI by looking at the Actual State section in the CI record. When you open the Actual State section, Service Manager makes a web services request to UCMDB and displays all CI attributes the request returns. Service Manager only makes the web service call when you open this section.
- A Service Manager user can use the View in UCMDB option to log in to the UCMDB system and view the current CI attributes from UCMDB. The Service Manager user must have a valid UCMDB user name and password to log in to the UCMDB system.
